 |
"Doing what’s best for our customers” is easily said, but not necessarily reflecting ones true meaning of this statement, it is sometime used as justification for an incorrect approach which results in the opposite direction.
Following years of gaining knowledge & experience, from being hands-on engineers to fulfilling senior management positions we pride ourselves in being able to create the perfect platform for what we regard as the best formula for our customers.
The service concept is historically created primarily to support an existing sales operation; hence the sales operation is dominant and apparently the most profitable.
The main (internal) driving incentive behind this set-up is to replace an existing system rather than to repair it, due to the profit margins in comparison to repair. True, systems can not last for ever and replacement eventually is required, however due to increasing competition between chiller suppliers there is a new trend developing were customers are encouraged to part with the old system in favor of the new, often depriving the customer of a simpler & cost effective alternative option – Repair – modification – up- grade etc.
The creation of GalxC Cooling Services Ltd designated to provide our customers with a none bias & most cost efficient alternative.
The solution to the usual high service / repair costs & unnecessary system replacement.
|
